By: Corey Evans
In honor of Get to Know your Customers Day, we are highlighting 3 different ways to better understand your customers.
Follow up with your Customers
- Provide handwritten thank you notes for custom orders if possible. Thank you emails get lost in busy inboxes, but handwritten notes communicate care and require a different level of effort than a simple email.
- Invite customers to business fairs, expos, and customer appreciation events. You will be able to grasp a better understanding of your customer's interests based on attendance, interactions, and attentiveness at the event.
Ask and reward your customers for taking a brief survey
or writing reviews. Respond to both positive and negative reviews to prove that you’re listening to c...