By: Leandra | January 16, 2020

Two men speaking in a golf pro shop

By: Corey Evans

In honor of Get to Know your Customers Day, we are highlighting 3 different ways to better understand your customers.

Follow up with your Customers

    • Provide handwritten thank you notes for custom orders if possible. Thank you emails get lost in busy inboxes, but handwritten notes communicate care and require a different level of effort than a simple email.
    • Invite customers to business fairs, expos, and customer appreciation events. You will be able to grasp a better understanding of your customer's interests based on attendance, interactions, and attentiveness at the event.

Ask and reward your customers for taking a brief survey or writing reviews. Respond to both positive and negative reviews to prove that you’re listening to c...